Content clusters

Booking & travel payments

Booking and travel payments: 3 guides on refunds, a wrong cardholder name on a hotel booking and paying for a hotel with a virtual card.

All guides

Travel operationsTravel Booking Refunds: How the Money Comes BackTravel booking refunds: why a cancelled hotel or tour refund takes 5–10 business days, how to trace it with an ARN and what a refundable rate costs.

Hotel booking decisionsWrong Cardholder Name on a Hotel Booking: What HappensWrong cardholder name on a hotel booking: what hotels do with a typo or a third-party card, how to fix it before check-in and 5 things to bring.

Travel booking paymentsVirtual Card for Hotel Booking: Check-in and DepositsVirtual card for hotel booking: fine for paying online, but bring a physical card for check-in. Example: a EUR 250 hold leaves EUR 350 of EUR 600.

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