Review

Travel stack

GetYourGuide review: cancellation, refunds and FX

GetYourGuide review: full refund by default if you cancel more than 24 hours ahead, refunds to the original payment method, and checkout currency fees.

Last checked:

Best for

  • Comparing tours, day trips and attraction tickets in one place
  • Activities you may need to cancel up to a day ahead
  • Seeing the cancellation terms before you pay

Choose something else if

  • You prefer to book directly with the operator
  • You need a refund on the day of the activity

Key numbers

Default cancellation
Full refund more than 24 hours before the activity
as of 26 Sep 2026
Within 24 hours or no-show
No refund by default
as of 26 Sep 2026
Refund method
Original payment method, or a gift card if offered and chosen
as of 26 Sep 2026
Currency
Exchange fee possible for highly volatile currencies; card fees are separate
as of 26 Sep 2026
Different rules
The activity page, supplier terms or voucher can override the default
as of 26 Sep 2026

Verdict

GetYourGuide is a marketplace for tours, activities and attraction tickets from independent suppliers. The default cancellation rule is a full refund if you cancel more than 24 hours before the activity, and no refund within 24 hours or for a no-show, unless the activity page, supplier terms or voucher say otherwise (as of 26 Sep 2026). It suits travelers who want flexible bookings for sights and day trips.

Refunds go back to the original payment method unless you accept a gift-card refund when one is offered. At checkout, conversion can include a GetYourGuide exchange fee for highly volatile currencies, and your card issuer may add its own fee. Choose the payment currency before you pay and look at the final total.

Supplier quality and ticket redemption vary. Before booking, read the meeting point, how the voucher is redeemed and the cancellation terms on the activity page; an optional cancellation upgrade has its own terms.

Card and payments

Type
Not applicable
Custody
Not applicable
KYC
Not applicable
Apple Pay
Not applicable
Google Pay
Not applicable

How it works

  • Tours, attraction tickets and activities
  • Voucher/ticket flow
  • Default 24-hour cancellation rule unless activity terms differ

Pros

  • Tours and tickets from many suppliers in one place
  • Cancellation policy is often visible before booking

Cons

  • Supplier quality and ticket redemption process vary
  • Compare identical inclusions and cancellation terms with the operator quote; a different package is not a like-for-like comparison

Alternatives

Booking.com

Travel stack

Accommodation marketplace where property-specific rules drive final cost.

  • Travelers choosing between many places to stay
  • Trips where cancellation flexibility matters
Last checked:
ReviewCheck terms

Related next steps

Travel tools hubRelated next stepsTravel budget calculatorRelated next stepsNomad travel insurance comparedRelated next steps

FAQ

What is GetYourGuide’s cancellation policy?

By default, you get a full refund if you cancel more than 24 hours before the activity, and no refund within 24 hours or for a no-show (as of 26 Sep 2026). The activity description, supplier terms or voucher can set a different rule, and an optional cancellation upgrade has its own terms.

How long does a GetYourGuide refund take?

The refund goes to your original payment method, or to a gift card if you choose that option when it is offered. The general terms set no fixed number of days for the money to arrive (as of 26 Sep 2026).

Does GetYourGuide charge a currency conversion fee?

Checkout conversion can include a GetYourGuide exchange fee for highly volatile currencies, and your card issuer or payment provider may add its own fee (as of 26 Sep 2026). Look at the payment currency and the final total before you confirm.

Should I book through GetYourGuide or directly with the operator?

Book through GetYourGuide if you want to compare several tours in one place and keep its default rule: a full refund if you cancel more than 24 hours before the activity (as of 26 Sep 2026). Book directly if the operator offers the same inclusions, time slot and cancellation terms for a lower total, or if you prefer to deal with the operator alone.

Sources

  1. GetYourGuide general terms — getyourguide.com
  2. GetYourGuide supplier cancellation policy — supply.getyourguide.support

Fees and terms change, so check the provider’s current price page before you sign up. How we compare